Our Fundamental Privacy Commitments
At X Truck Repair LLC, we provide vital heavy-duty mobile truck repair, fleet maintenance, and 24/7 roadside mechanical services. We treat your personal and business data with the highest degree of integrity:
01. Introduction & Overview
X Truck Repair LLC operates xtruckrepair.com, providing 24/7 mobile commercial truck dispatch services, diesel repair shop repairs, and on-site fleet maintenance.
This Privacy Policy explains how we collect, use, disclose, and protect personal and commercial information when you access our website, submit service inquiries, call our dispatch center at (469) 935-7185, or engage our certified mobile mechanics.
By accessing our website, communicating with our dispatch team, or authorizing repair services, you acknowledge that you have read and understood this Privacy Policy.
02. Information We Collect
To effectively dispatch technicians, diagnose commercial diesel engines, and administer work orders, we collect several categories of information:
Contact & Fleet Identification Data
Driver full name, fleet dispatcher name, company or carrier name, USDOT / MC numbers, physical business address, billing address, telephone number, and email address.
Vehicle & Breakdown Location Data
Exact or approximate GPS coordinates, highway mile markers, cross streets, truck stop bay, warehouse dock or facility address where your vehicle is disabled.
Commercial vehicle details including Vehicle Identification Number (VIN), make, model, model year, engine serial number, license plate, unit/trailer number, odometer reading, and ECM diagnostic fault codes.
Financial & Payment Data
Billing contact information, payment card brand, last four digits, expiration date, and billing postal code. All credit/debit card processing is handled by PCI-DSS Level 1 certified third-party payment gateways (e.g., Stripe, Square, authorized Fleet payment networks). We do not store complete 16-digit card numbers or security CVV codes on our servers.
Communication Records & Media
Audio recordings of telephone calls made to our 24/7 dispatch phone lines for quality assurance and record verification; SMS text messages exchanged with dispatch; photographs or video recordings submitted showing damaged truck parts, leaks, warning lights, or collision sites.
Technical & Browsing Data
Internet Protocol (IP) address, browser type and version, device operating system, pages viewed, time spent on pages, referral sources, and diagnostic website logs.
03. How We Collect Information
We collect data through multiple channels:
- Direct Customer Interactions: When you call our dispatch hotline, submit an online repair quote, schedule service via Shopmonkey, complete a contact inquiry, or speak directly with our mobile diesel technicians.
- Fleet & Motor Carrier Dispatches: When an authorized motor carrier dispatcher, breakdown service network, or third-party logistics company transmits your driver and vehicle info to schedule repairs.
- Automated Website Technologies: When you browse xtruckrepair.com, cookies, server access logs, and web analytics tools (such as Google Analytics) automatically collect diagnostic browsing data.
04. How We Use Your Data
We use collected data strictly for operational, legal, and business purposes necessary to deliver commercial vehicle repair services:
- Dispatching certified mobile mechanics to breakdown locations
- Conducting electronic diesel diagnostic evaluations
- Sourcing exact OEM and aftermarket replacement parts
- Providing real-time ETA updates and driver communications
- Generating work orders, estimates, and formal invoices
- Processing secure payments and fleet billing reconciliations
- Maintaining DOT & FMCSA safety inspection records
- Preventing fraudulent transactions and unauthorized chargebacks
- Fulfilling statutory tax and Texas commercial business compliance
- Improving website speed, mobile responsiveness, and service flows
05. Mobile SMS & Communications Privacy
CARRIER COMPLIANCE & ZERO THIRD-PARTY SHARING GUARANTEE:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you provide a phone number to X Truck Repair for dispatch, roadside assistance, or service notifications, that number is used exclusively for:
- Sending technician dispatch notices and live GPS arrival notifications.
- Sending digital work estimates, repair approvals, and inspection photos.
- Sending final electronic invoices and payment receipts.
Opting Out: You may opt out of receiving SMS text messages from us at any time by replying STOP to any message. You may reply HELP for customer support. Message frequency depends on your active repair orders. Message and data rates may apply.
08. Data Security & Storage Standards
We employ robust physical, administrative, and technological security controls to safeguard customer information:
- 256-bit SSL / TLS Encryption
- Encrypted Cloud Database Storage
- PCI-DSS Tokenized Payment Gateways
- Role-Based Dispatch Access Controls
While we apply commercial best practices, no electronic transmission over the Internet can be guaranteed 100% immune from security compromise. We encourage customers to maintain caution when transmitting sensitive data.
09. Data Retention & Records
We retain personal, vehicle, and repair records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Maintaining commercial fleet service histories and warranty records.
- Complying with DOT / FMCSA inspection recordkeeping mandates.
- Complying with federal and state tax, accounting, and Texas Property Code lien requirements (typically 5 to 7 years).
When data is no longer legally or operationally required, we securely destroy or anonymize it.
10. Your Privacy Rights & Controls
Depending on your jurisdiction, you may hold the following rights regarding your personal information:
Right to Access
Request copies of personal information we hold about you or your fleet profile.
Right to Rectify
Request corrections to inaccurate contact, vehicle, or billing information.
Right to Delete
Request deletion of personal information, subject to statutory recordkeeping requirements.
Right to Opt Out
Opt out of promotional communications at any time (via email unsubscribe or SMS STOP).
To exercise any of these rights, email our team at support@xtruckrepair.com.
11. Texas & State-Specific Privacy Rights
Texas Data Privacy and Security Act (TDPSA): As a Texas-based commercial enterprise, X Truck Repair complies with the TDPSA. We do not engage in the unauthorized sale of consumer personal data or targeted cross-context behavioral advertising.
California Consumer Privacy Act (CCPA / CPRA): If you are a California resident, you have the right to know what personal data categories we collect, request deletion, and opt out of the sale or sharing of personal data. As noted throughout this policy, we do not sell your personal data.
12. Children’s Privacy Notice
Our website, services, and commercial repair operations are exclusively directed to commercial drivers, carriers, and individuals aged 18 and older. We do not knowingly solicit or collect personal information from individuals under the age of 18. If we learn that we have inadvertently gathered personal data from a minor, we will promptly delete that information.
13. Third-Party Websites & Integrations
Our website may contain links to third-party platforms (e.g., Google Maps, parts supplier portals, Shopmonkey scheduling widgets, social media pages). We do not control and are not responsible for the privacy practices of external websites. We encourage you to review their privacy statements upon visiting.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect technological changes, regulatory requirements, or updates to our diesel repair operations. When changes occur, we will update the Effective Date at the top of this page. Your continued use of xtruckrepair.com or our dispatch services following posted revisions signifies your acceptance of the updated policy.
15. Contact Our Privacy Team
If you have questions, comments, or requests regarding this Privacy Policy or how your personal or fleet data is handled, please reach out to our privacy coordinator:
X Truck Repair LLC
Attn: Privacy & Legal Officer
1331 E Beltline Rd Suite A
Wilmer, TX 75172
Email: support@xtruckrepair.com
Phone: (469) 935-7185
