TERMS OF SERVICE

01. Acceptance of Terms

By accessing or using xtruckrepair.com, placing a service call through our 24/7 dispatch hotline at (469) 935-7185, booking through our online scheduling portal, or authorizing any work order in person or electronically, you agree to be bound by these Terms of Service and all related policies, including our Privacy Policy.

If you do not agree to every provision of these Terms, you may not access our website, request mobile service dispatch, or engage X Truck Repair LLC for vehicle maintenance or repair services.

02. Eligibility & Company Overview

X Truck Repair LLC is a commercial heavy-duty truck repair, mobile diesel mechanic, and emergency roadside assistance provider headquartered at:

You represent and warrant that you are at least 18 years of age, possess the legal capacity to enter into binding agreements, and have the full authority to order repairs on behalf of yourself, your carrier, fleet organization, or the registered owner/lessee of the commercial motor vehicle being serviced.

03. Scope of Services & Mobile Dispatch

X Truck Repair provides comprehensive heavy-duty commercial vehicle mechanical services, including but not limited to:

• 24/7 Mobile Diesel Mechanics
• Emergency Highway Roadside Assistance
• Commercial Fleet Preventive Maintenance
• DOT & FMCSA Safety Inspections
• Computer ECM Diagnostics & Electrical
• Brake Chambers, Air Lines & S-Cams
• DEF, DPF, EGR & Exhaust Aftertreatment
• Transmissions, Clutches & Drivelines
• Heavy Trailer, Axle & Reefer Repairs
• Commercial Truck Parts Distribution

04. Work Authorization & Vehicle Access

By requesting service or approving a work order (whether verbally via dispatch recording, via text message, electronically via Shopmonkey/email, or in writing), you grant X Truck Repair and our technicians full authorization to:

1. Perform all necessary diagnostic testing, teardowns, calibrations, and mechanical repairs on the designated vehicle and trailer.
2. Operate the vehicle on public streets, highways, or private lots for the purpose of testing, diagnosing, verifying repairs, or road-testing commercial compliance.
3. Access the cab, engine bay, trailer, and electronic control modules (ECM) as required to perform requested services.

The customer or an authorized driver must be present at the breakdown site or provide explicit instructions regarding key location and property access. The vehicle must be situated in a location where technicians can legally and safely perform repairs.

05. Diagnostics & Estimate Revisions

Initial quotes or verbal figures provided over the phone prior to physical inspection are rough estimates based solely on the symptoms described by the customer.

Heavy-duty diesel engines and commercial chassis systems often possess concealed, secondary, or cascading mechanical failures. Upon physical inspection and computer hookup:

• If diagnostic analysis confirms that additional parts, labor hours, or specialized equipment are required beyond the original estimate, X Truck Repair will make reasonable efforts to contact the customer or fleet coordinator for verbal or written authorization before completing supplemental work.
• Diagnostic fees are separate from repair labor fees and are fully billable regardless of whether the customer chooses to proceed with recommended repairs.

06. Rates, Call-Out Fees & Overtime

Services are billed according to X Truck Repair’s prevailing commercial rate schedule at the time of service:

07. Payment Terms & Fleet Billing

Unless an active, credit-approved Commercial Fleet Agreement has been executed in writing between X Truck Repair and the carrier, full payment is due immediately upon completion of services before the vehicle or keys are released to the driver.

Accepted Forms of Payment:

• Major Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• Authorized Fleet Checks (Comchex, EFS, T-Chek, Fleet One)
• Electronic Funds Transfer / ACH (pre-approved accounts only)
• Direct corporate credit terms (subject to formal credit application and Net-15 or Net-30 agreements)

Past due balances will accrue interest at the rate of 1.5% per month (18% per annum) or the maximum statutory rate allowable under Texas law. The customer shall be liable for all costs of collection, including reasonable attorney’s fees and court costs.

09. Customer Duties & Roadside Safety

Highway roadside repairs involve significant hazards for both technicians and drivers. To safeguard lives and equipment, customer and driver agree to the following safety protocols:

• Safe Vehicle Staging: Position the commercial vehicle as far onto the right shoulder, weigh station, or rest area as possible, away from active traffic lanes.
• Emergency Warning Devices: Immediately activate vehicle hazard flashers and deploy reflective emergency triangles or flares in compliance with FMCSA 49 CFR § 392.22.
• Hazardous Materials Notification: Immediately notify dispatch if the vehicle or trailer carries hazardous materials (HazMat / placards), pressurized gas, or volatile cargo.
• Driver Conduct: Drivers must remain awake, cooperative, sober, and seated in a safe location outside of the immediate mechanical work zone during live repairs.
• Interference Prohibition: Neither the driver nor any third party may attempt repairs, climb under the vehicle, or operate controls while our technicians are actively working.

10. Workmanship Guarantee & Parts Warranty

Workmanship Guarantee:

X Truck Repair warrants our labor against defects in craftsmanship for a period of thirty (30) days or 3,000 miles (whichever occurs first) from the date the service was completed. If a defect in our workmanship arises within this warranty window, we will re-inspect and correct the defect at no additional labor cost.

Parts Warranties:

All new OEM (Original Equipment Manufacturer) and aftermarket parts installed by X Truck Repair carry the warranties offered by their respective manufacturers. X Truck Repair passes these warranties through to the customer but does not independently warrant manufactured parts.

Warranty Exclusions:

This warranty does NOT apply to:

• Customer-supplied parts or used/salvaged parts installed at the customer’s request.
• Failures resulting from driver abuse, lack of routine lubrication/oil levels, collision, or off-road operation.
• Temporary emergency roadside patches requested by driver to reach the next terminal (e.g. temporary air-line bypass).
• Normal wear and tear items including brake pads, wiper blades, tires, and filters.
• Vehicles subsequently altered, serviced, or repaired by another facility or mechanic without prior written approval from X Truck Repair.

11. Limitation of Liability & Cargo Spoilage

12. SMS & Communications Consent (TCPA)

By providing your mobile telephone number when requesting service, dispatch assistance, or an online quote, you expressly consent to receive communications from X Truck Repair via phone call and text message (SMS / MMS), including automated dispatch alerts.

• Purpose of Messages: Real-time technician dispatch confirmation, mechanic GPS proximity, service status updates, digital estimate approvals, and invoice delivery.
• Frequency & Rates: Message frequency varies per active repair order. Standard message and data rates may apply according to your wireless carrier plan.
• Opt-Out: You may reply STOP to any text message at any time to discontinue SMS messages, or reply HELP for support. Opting out may require you to rely on direct telephone dispatch calls for arrival updates.
• Privacy Guarantee: We do not sell, rent, or distribute mobile phone numbers or SMS consent to any third parties or affiliates for marketing purposes.

13. Third-Party Towing & Subcontractors

If on-site mobile repair is impossible due to catastrophic mechanical breakdown or safety considerations, X Truck Repair may coordinate with independent heavy-duty towing services at the customer’s request.

Independent towing companies operate as independent contractors. X Truck Repair assumes no liability for damages incurred during rigging, winch-out, lifting, or transit conducted by third-party towing providers.

14. Intellectual Property & Site Use

All content on xtruckrepair.com—including logos, branding, text, photographs, graphics, software, and design layout—is the property of X Truck Repair LLC and protected by applicable copyright, trademark, and trade dress laws.

You may not scrape, spider, frame, copy, reproduce, or reverse engineer any part of our website or proprietary shop software without express written authorization.

15. Indemnification

You agree to defend, indemnify, and hold harmless X Truck Repair LLC, its managers, officers, technicians, agents, and employees against any and all claims, damages, liabilities, losses, judgments, fines, and expenses (including reasonable attorney’s fees) arising out of or related to:

1. Your breach of these Terms of Service or violation of applicable safety regulations (including DOT/FMCSA rules).
2. Failure to accurately disclose hazardous cargo, weights, or safety conditions at the breakdown site.
3. Injuries or third-party vehicular accidents caused by the customer’s driver or negligent vehicle positioning.
4. False representations regarding vehicle ownership or authority to authorize repairs.

16. Governing Law & Dispute Resolution

These Terms and all contracts for repair services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law doctrines.

Any controversy, claim, or dispute arising out of or relating to these Terms or vehicle repairs shall first be submitted to good-faith informal negotiations between the parties. If unresolved within thirty (30) days, exclusive venue and jurisdiction shall reside exclusively in the state or federal courts located in Dallas County, Texas. Both parties waive any objection to inconvenient forum.

17. Contact & Official Notices

If you have questions concerning these Terms of Service, wish to request fleet service agreements, or need to serve legal notices, please contact us: